Frequently Asked Questions

Getting started is simple! Schedule a demo with our team via WhatsApp (+60 11-7383 8321), and we'll guide you through connecting your messaging channels (WhatsApp Business, Instagram, Facebook Messenger, etc.). Our onboarding process typically takes less than 30 minutes, and you can start managing messages immediately.

ChatPilot integrates with all major messaging platforms including WhatsApp Business API, Instagram Direct Messages, Facebook Messenger, TikTok, Telegram, and Gmail. All your customer conversations from these channels are unified in one inbox, making it easy to manage everything from a single dashboard.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. During your trial, you'll have access to our AI assistant, unified inbox, contact management, and analytics. Our team will also provide onboarding support to help you get the most out of ChatPilot.

ChatPilot pricing is simple and transparent. We charge a flat monthly subscription based on the number of team members who need access to the platform. There are no hidden fees, no per-message charges, and no surprise costs. Visit our pricing page for detailed plan information and to find the best fit for your team size.

WhatsApp Business API charges apply separately through Meta for WhatsApp messages. These are Meta's standard conversation-based pricing fees, not ChatPilot fees. We help you track your WhatsApp usage to manage these costs effectively. All other messaging platforms (Instagram, Messenger, TikTok, Telegram, Gmail) have no per-message fees.

Absolutely! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and you'll be prorated for the current billing period. Downgrades will take effect at the start of your next billing cycle. Contact our support team or manage your subscription directly in your account settings.

We accept all major credit cards (Visa, Mastercard, American Express) and bank transfers for annual subscriptions. All payments are processed securely through our payment partners. For enterprise accounts, we can also accommodate purchase orders and custom invoicing.

ChatPilot's AI assistant uses advanced natural language processing to understand customer messages and suggest responses. It learns from your previous conversations and can automatically route messages to the right team member, draft replies based on your communication style, and identify urgent inquiries. You always have full control and can edit or approve AI-suggested responses before sending.

Yes, you can enable automated responses for common questions like business hours, pricing inquiries, or order status. You set up response templates and rules, and the AI handles routine conversations while escalating complex inquiries to your team. All automated responses can be customized to match your brand voice, and you maintain complete oversight of what the AI sends.

Yes! ChatPilot's AI supports over 50 languages and can automatically detect the language your customer is using. It can respond in the same language, making it easy to serve international customers without language barriers. The AI maintains context and understanding across different languages.

Security is our top priority. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We implement strict access controls, regular security audits, and are working toward SOC 2 Type II compliance. Your customer data is stored in secure, geo-redundant data centers and is never shared with third parties without your explicit consent.

You do. All customer conversations, contact information, and message history belong to you. We act as a data processor, not a data owner. You can export your data at any time, and if you decide to close your account, we'll delete all your data according to our retention policy (or immediately upon request).

Yes, ChatPilot is fully GDPR compliant. We provide tools to help you manage customer data rights including data access requests, deletion requests, and data portability. We have Data Processing Agreements (DPA) available for all customers, and our privacy practices align with international data protection standards.

Yes! ChatPilot is built for teams. You can add unlimited team members depending on your plan. Features include internal notes, conversation assignment, team chat, and role-based permissions. Team members can collaborate on customer conversations without duplicating efforts or stepping on each other's toes.

ChatPilot intelligently routes incoming messages based on rules you set up. You can assign conversations by channel, customer tags, keywords, or team member availability. The AI can also suggest assignments based on past interactions and expertise. Team members receive notifications for their assigned conversations and can easily hand off or reassign as needed.

Yes, ChatPilot offers integrations with popular CRM platforms and business tools. We provide API access for custom integrations, and our webhook system allows you to connect ChatPilot with your existing tech stack. Contact our team to discuss specific integration requirements for your business.

We'll notify you if you're approaching your plan limits. For most plans, there's flexibility to accommodate temporary spikes in usage. If you consistently exceed your limits, we'll work with you to upgrade to a more suitable plan. We never shut off your service without advance notice.

Yes, you can export all your conversation history, contacts, and analytics data at any time. Exports are available in CSV and JSON formats. This ensures you always have access to your data and can use it for reporting, analysis, or migration purposes.