The agreement between you and ChatPilot covering access, payment, acceptable use, warranties, and liability.
These Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of ChatPilot's services, software, and websites (collectively, the “Service”). This Agreement is between you (either an individual or the entity you represent) and ChatPilot (“ChatPilot”, “we”, “us”, “our”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
By creating an Account, accessing the Service, or clicking “I agree” (or similar), you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. In such case, “you” and “your” will refer to that entity.
You must be at least 18 years old to use the Service. By using the Service, you represent that you are at least 18 years old.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service at least 30 days before the effective date. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.
To use the Service, you must:
You are responsible for:
We may suspend or terminate your Account if:
ChatPilot offers multiple subscription tiers (Basic, Business, Enterprise). Features, limitations, and pricing vary by tier and are described on our Pricing Page.
You agree to pay all fees associated with your selected Subscription tier. Fees are:
Your Subscription automatically renews at the end of each billing cycle unless you cancel before the renewal date. You will be charged the then-current rate for your Subscription tier.
We may change our fees with 30 days' notice. Price changes take effect on your next renewal date. If you do not agree to a price increase, you may cancel your Subscription before the renewal date.
Fees exclude all taxes, levies, or duties. You are responsible for all applicable taxes except those based on ChatPilot's net income.
If you exceed your plan limits (contacts, messages, users, etc.), you may be charged overage fees or required to upgrade your plan. We will notify you before charging overage fees.
The Service integrates with WhatsApp Business API. Your use of WhatsApp through ChatPilot is subject to:
You are solely responsible for:
We do not control Third-Party Services. Changes, disruptions, or termination of Third-Party Services may affect the Service. We are not liable for issues arising from Third-Party Services.
WhatsApp may charge fees for messaging (conversation-based pricing). You are responsible for all WhatsApp fees. ChatPilot fees are separate from and in addition to WhatsApp fees.
ChatPilot is not liable for any damages arising from WhatsApp's actions, including but not limited to:
You acknowledge that WhatsApp is a third-party service outside our control. Your sole remedy for WhatsApp-related issues is to contact Meta/WhatsApp directly. We make no representations or warranties regarding WhatsApp's availability, reliability, or continuity of service.
You may use the Service only for lawful purposes and in accordance with these Terms.
You agree NOT to:
We reserve the right to investigate and take action against violations, including:
We reserve the right (but have no obligation) to monitor use of the Service to ensure compliance with these Terms.
The Service is subject to rate limits and fair use restrictions to ensure performance for all users. You agree that:
We may immediately suspend your Account without prior notice if you violate fair use limits, pose security risks, repeatedly violate rate limits, are flagged by WhatsApp, engage in fraud, or violate Section 6.2. During suspension you retain export rights but remain liable for fees. Repeated violations may result in permanent termination without refund.
We strive to provide reliable Service but do not guarantee uninterrupted or error-free access. The Service is provided “as is” and “as available.”
We may perform scheduled or emergency maintenance that temporarily interrupts the Service. We will provide advance notice of scheduled maintenance when possible.
We target 99.5% uptime (measured monthly), excluding scheduled maintenance. This is a target, not a guarantee, except for Enterprise plans with SLA agreements.
Enterprise customers with SLA agreements may be eligible for service credits if uptime falls below agreed thresholds. Service credits are your sole remedy for Service unavailability.
Support is provided during business hours (9 AM – 6 PM MYT, Monday–Friday) unless otherwise specified in an SLA.
From time to time, we may offer features, products, or services in beta, preview, early access, or experimental mode (collectively, “Beta Features”). Beta Features are clearly marked as such in the Service.
Beta Features are provided “as is” with no warranties. By using Beta Features, you acknowledge:
We have no liability for any damages arising from Beta Features, including data loss, business interruption, or failure to perform as expected. Use of Beta Features is entirely at your own risk.
If you provide feedback on Beta Features, we may use it to improve the Service without any obligation to you. We may discontinue Beta Features at any time based on feedback or business decisions.
When Beta Features move to general availability we will provide reasonable notice; pricing and terms may change. You may choose to continue under new terms or discontinue use.
You retain all ownership rights to Customer Data. You grant us a limited licence to use, store, and process Customer Data solely to provide the Service.
We process Customer Data in accordance with our Privacy Policy. By using the Service, you consent to such processing.
If you process personal data of individuals in the European Union, Malaysia, or other jurisdictions with data protection laws, a Data Processing Agreement may be required. For Business and Enterprise customers, a DPA is available upon request. For Basic tier customers, standard DPA terms are incorporated by reference to our Privacy Policy.
Customer Data may be stored and processed in Malaysia or other jurisdictions where we or our service providers operate. You consent to such transfer and storage.
We retain Customer Data for the duration of your Subscription. Upon termination, you may export for 30 days; after that, we may delete Customer Data unless legally required to retain it. Deletion is irreversible.
We implement reasonable administrative, physical, and technical safeguards to protect Customer Data. However, no system is completely secure. You acknowledge the inherent risks of internet transmission and storage.
In the event of a data breach, we will notify you in accordance with applicable laws.
ChatPilot and its licensors own all rights, title, and interest in the Service, including all intellectual property rights. These Terms do not grant you any ownership rights.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your Subscription term, subject to these Terms.
If you provide feedback, suggestions, or ideas about the Service, we may use them without obligation or compensation to you.
ChatPilot, the ChatPilot logo, and related marks are trademarks of ChatPilot. You may not use them without our prior written consent.
Each party agrees to protect the other party's Confidential Information with the same degree of care it uses for its own confidential information (but no less than reasonable care).
Confidentiality obligations survive termination of this Agreement for 3 years.
Each party represents and warrants that it has the authority to enter into this Agreement and that performance will not violate any other agreement or applicable law.
Except as expressly stated in these Terms, the Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.
The Service includes artificial intelligence features that suggest or generate content. You acknowledge that AI-generated content may be inaccurate, incomplete, inappropriate, or offensive; you are solely responsible for reviewing, editing, and approving all AI-generated content before sending to customers; and we are not responsible for damages arising from use of AI-generated content.
We do not guarantee any specific business results from use of the Service. Testimonials and case studies represent individual results and are not typical. Your results may vary.
To the maximum extent permitted by law, ChatPilot's total liability arising out of or related to this Agreement shall not exceed the amounts paid by you to ChatPilot in the 12 months immediately preceding the event giving rise to liability.
To the maximum extent permitted by law, ChatPilot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, even if advised of the possibility of such damages.
The above limitations do not apply to your breach of intellectual property rights, your violation of the Acceptable Use Policy, gross negligence or wilful misconduct, or liabilities that cannot be limited by law.
You agree to indemnify, defend, and hold harmless ChatPilot and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
We will notify you of any claim subject to indemnification. You will have sole control of the defence, provided that we may participate with our own counsel at our expense and that you may not settle any claim without our prior written consent if it imposes obligations on us.
This Agreement begins when you create an Account and continues until terminated.
You may terminate this Agreement at any time by cancelling your Subscription through the Service or providing written notice to hello@runchatpilot.com. Termination is effective at the end of your current billing cycle.
We may terminate or suspend your Account immediately if you breach these Terms, fail to pay fees when due (after 15 days' notice), your use poses security or legal risks, or we cease offering the Service (with 90 days' notice).
Except as specified in Section 4.8, fees are non-refundable upon termination.
These Terms are governed by the laws of Malaysia, without regard to conflict of law principles.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.
These Terms, together with our Privacy Policy and any SLA (if applicable), constitute the entire agreement between you and ChatPilot regarding the Service.
Amendments are described in Section 2.4. Failure to enforce does not waive. If any provision is found unenforceable, the remaining provisions remain in full effect. You may not assign without our prior written consent; we may assign without restriction. Force majeure excuses delays due to causes beyond reasonable control. You will comply with all export/import laws. The parties are independent contractors. Notices to you may be sent to the email associated with your Account; notices to us should be sent to hello@runchatpilot.com. English language prevails over any translation. These Terms do not confer any rights on third parties.
If you have questions about these Terms, please contact us:
By clicking “I agree,” creating an Account, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.