Privacy Policy

Introduction

ChatPilot ("we," "our," or "us") operates an AI-powered unified messaging platform that enables businesses to communicate with their customers via WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, Gmail, and other messaging channels. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Account Information

When you create an account, we collect:

• Name, email address, and password
• Company name and contact details
• Billing information (processed securely through third-party payment processors)
• Messaging platform credentials you connect (WhatsApp Business, Instagram, Facebook Messenger, TikTok, Telegram, Gmail, etc.)

Message Data

Our platform processes messages between you and your customers across all connected messaging channels. This includes:

• Message content and attachments
• Timestamps and delivery status
• Read receipts and message metadata
• Associated contact information (phone numbers, email addresses, social media handles)
• Conversation context and history

Usage Data

We automatically collect information about how you use our platform, including:

• Features used, pages visited, and actions taken
• Time spent in the application
• Device information (browser type, operating system, IP address)
• Log data (access times, errors encountered, performance metrics)

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve ChatPilot's features
• AI Processing: To power our AI assistant features including message routing, automated responses, and analytics
• Customer Support: To respond to your inquiries and provide technical assistance
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Analytics: To understand usage patterns and improve our service
• Communications: To send you service-related notifications, updates, and marketing (with your consent)

Data Security

We implement enterprise-grade security measures to protect your data:

• End-to-end encryption for data in transit
• Encryption at rest for stored data
• Regular security audits and penetration testing
• Strict access controls and authentication requirements
• SOC 2 Type II compliance (in progress)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell your personal information or your customers' information to third parties. We share data only with third-party service providers necessary to operate our platform, including:

• Meta (WhatsApp Business API): For WhatsApp message delivery and processing
• Meta (Instagram & Messenger APIs): For Instagram and Facebook Messenger communications
• TikTok, Telegram, Google: For respective platform integrations and message delivery
• Cloud infrastructure providers: For secure hosting and data storage
• Analytics services: To improve our platform and user experience
• Payment processors: For billing and subscription management

We may also share your data in these circumstances:

• Legal Requirements: When required by law, court order, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Message data is retained according to your account settings and applicable legal requirements.

You may configure message retention periods in your account settings or request deletion of your data at any time by contacting us. After account deletion, we retain certain information only as required for legal compliance, dispute resolution, and fraud prevention.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing your data

To exercise these rights, please contact us at hello@runchatpilot.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in marketing efforts. You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain features of our service.

Children's Privacy

ChatPilot is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of ChatPilot after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hello@runchatpilot.com
• WhatsApp: +60 11-7383 8321