# ChatPilot > ChatPilot is an AI-powered unified inbox for booking-driven service businesses that run digital ads. > It centralizes WhatsApp, Instagram, Facebook Messenger, and Telegram into one shared team inbox, replies in about 12 seconds in your tone of voice, qualifies every inbound chat against a custom scoring matrix, and ranks leads by intent so your team works only the leads ready to book. ChatPilot is built by a Malaysian company, connects through the official WhatsApp Business API, and is priced in Malaysian Ringgit (MYR). Typical customers are hotels and hospitality operators, clinics, real estate agencies, schools and academies, and travel operators — any business that spends on click-to-WhatsApp ads and closes on chat. ## What problem it solves Businesses pay for Facebook and Instagram ads that push prospects into WhatsApp, then lose those leads to slow replies and a flat, unsorted inbox. ChatPilot answers every inbound message in seconds, scores each prospect, and puts the highest-intent conversations at the top of the team inbox. ## How it works 1. **Ad click to inbox** — a prospect clicks the WhatsApp CTA on a Facebook or Instagram ad. The message lands in the shared inbox, already attached to the campaign that produced it. 2. **Reply and qualify** — the chatbot answers in seconds in your tone of voice, runs the prospect through your custom scoring matrix (budget, intent, timeline, or any signal you define), and assigns a live intent score out of 100. 3. **Team closes** — hot leads surface at the top of the shared inbox. Any team member can take over a conversation mid-flow; the bot pauses and can be handed back control later. 4. **Optimize** — funnel analytics show where leads drop off (ad, chatbot, scoring rules, or handoff) so the right thing gets fixed. ## Channels WhatsApp (primary, via the official WhatsApp Business API), Instagram DM, Facebook Messenger, and Telegram — all in one shared team inbox. ## Key features - Unified multi-channel inbox with shared team assignment and human takeover - Official WhatsApp Business API — keep your existing number, history, and team setup - Suggested Replies: AI drafts, a human approves before sending (Basic and up) - Auto Replies: AI sends on its own for topics you clear it to handle (Business and up) - Prequalify add-on: scores and ranks every inbound chat out of 100 against your custom matrix (Business and Enterprise) - Chatbot builder and workflow automation - Broadcast messaging, message templates, quick replies - Conversion analytics from ad click to closed deal - Mobile app, custom fields, multiple phone numbers - Enterprise: custom workflows, API access, SLA guarantees, dedicated account manager ## Reported outcomes Averages across active ChatPilot customers running paid acquisition on WhatsApp: about 12 seconds to first reply (24/7), roughly 68% of inbound leads scored and ranked without a human touching the inbox, and about a 3.2x lift in ROAS against the customer's pre-ChatPilot baseline at 30 days. ## Pricing (MYR, per month) - **Basic — RM 200/month**: up to 5 users, 2,000 contacts, unlimited conversations. Multi-channel shared inbox, WhatsApp API, smart/suggested AI replies, broadcast, basic chatbot builder, templates and quick replies, mobile app, basic analytics, email and chat support. - **Business — RM 500/month** (most popular): up to 10 users, unlimited contacts and conversations. Everything in Basic plus AI auto-replies and suggestions, advanced chatbot builder and automation, advanced analytics, custom fields, team collaboration, multiple phone numbers, priority support. Eligible for the Prequalify add-on. - **Enterprise — from RM 1,000/month**: unlimited users and contacts, custom annual billing. Everything in Business plus custom workflows, industry-specific feature development, dedicated account manager, SLA guarantees, custom integrations, API access, custom branding, advanced security, 24/7 priority support, advanced reporting. ## Common questions - **Will it sound robotic?** No. ChatPilot is tuned to your tone of voice and your common phrases, and you review and approve the chatbot's responses before it goes live. - **What if it gets something wrong?** For low-confidence messages the bot drafts a reply for a human to approve. You also choose which topics always escalate to a human — pricing, complaints, custom requests. - **How long is setup?** Most customers go live within a few days: connect the WhatsApp Business account, import the FAQ and tone of voice, configure the scoring matrix, and test on real conversations. - **Does it work with an existing WhatsApp Business number?** Yes — it connects through the official WhatsApp Business API, so the number, conversation history, and team setup stay where they are. - **What about customer data?** Conversations stay in your WhatsApp Business account, and ChatPilot does not train models on your data. Processing terms are in the DPA. - **Can a human take over mid-conversation?** Yes, from the shared inbox. The bot pauses and can be handed control back. ## How to get started There is no self-serve signup. Talk to the team on WhatsApp at https://wa.me/601173838321 to scope a setup and go live. ## Core pages - [Home](https://www.runchatpilot.com/): Product overview — the problem, how it works (ad click → auto-reply & qualify → team closes), channels, outcomes, testimonials, and FAQ. - [Pricing](https://www.runchatpilot.com/pricing): Basic, Business, and Enterprise tiers with what each includes. - [Product Documentation](https://www.runchatpilot.com/docs): Guides for setting up ChatPilot and working the shared inbox. - [Developer Resources](https://www.runchatpilot.com/developers): ChatPilot API discovery, machine-readable resources, integration scope, and error format. - [OpenAPI Specification](https://www.runchatpilot.com/openapi.json): OpenAPI 3.1 description of ChatPilot's public, unauthenticated discovery endpoints. - [API Discovery](https://www.runchatpilot.com/api): JSON index of public developer resources. - [API Status](https://www.runchatpilot.com/api/status): JSON status for the public discovery API. - [XML Sitemap](https://www.runchatpilot.com/sitemap.xml): Index of public website pages. - [Privacy Policy](https://www.runchatpilot.com/privacy): Data handling under Malaysia's PDPA 2010 and the Meta Platform Terms. - [Terms & Conditions](https://www.runchatpilot.com/terms): Service terms, governed by Malaysian law. - [Data Processing Agreement](https://www.runchatpilot.com/dpa): ChatPilot's obligations as a data processor, including schedules and the sub-processor list. ## Developer access The published OpenAPI document covers ChatPilot's public website discovery endpoints and requires no authentication. Customer integration API access is an Enterprise feature; tenant-specific authentication and documentation are provided during onboarding. ChatPilot does not currently advertise a public webhook or MCP server.